Introduction
Before redesigning processes, you need to understand them as they truly operate, not as documented. This captures how work flows through the organization today, including workarounds and friction.
Phase | Map |
Lens | Operations |
Purpose | Document current processes |
Output | Current State Process Architecture |
Who’s Involved | Process owners, business analysts, frontline staff |
Duration | 4-8 hours per major process |
Steps
Identify key processes within scope
Document process steps and flows as they actually happen
Map roles and responsibilities at each step
Identify handoffs, decision points, and approvals
Document pain points, workarounds, and exceptions
Capture cycle times and volumes where available