Map

Actor Ecosystem Map

Identify all the players in your transformation: people, teams, systems, and AI agents, and how they relate to each other.

O-M-OPS-AEM

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Actor Ecosystem Map

Identify all the players in your transformation: people, teams, systems, and AI agents, and how they relate to each other.

O-M-OPS-AEM

Introduction

Transformation involves many actors. This map makes visible who and what is involved, revealing relationships, dependencies, and potential conflicts that must be managed.

Phase	Map
Lens	Operations
Purpose	Map all actors and their relationships
Output	Actor Ecosystem Map
Who’s Involved	Business analysts, architects, stakeholder leads
Duration	2-4 hours

Steps

Identify human actors (roles, teams, individuals)
Identify system actors (platforms, applications, AI agents)
Map relationships and interactions between actors
Document dependencies and information flows
Identify gaps, conflicts, and friction points
Highlight actors critical to transformation success

Template

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Current Process Architecture

Stakeholder Observations

Current Process Architecture

Stakeholder Observations

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