Introduction

Numbers don’t capture the full picture. The experience curve reveals how people actually feel about their work and where friction exists, providing crucial input for designing better human-AI collaboration.

Steps

1. Identify key work journeys to map

2. Define stages and touchpoints in each journey

3. Capture emotional highs and lows at each stage

4. Identify pain points, frustrations, and friction

5. Document moments that matter (positive and negative)

6. Highlight opportunities for AI to improve experience

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