Guide

Performance Measurement Framework

Define how you'll measure operational performance: the metrics, targets, thresholds, and review cadence that drive improvement.

O-G-OPS-PMF

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Performance Measurement Framework

Define how you'll measure operational performance: the metrics, targets, thresholds, and review cadence that drive improvement.

O-G-OPS-PMF

Introduction

What gets measured gets managed. This framework establishes how operational performance is tracked, reviewed, and improved over time.

Phase	Guide
Lens	Operations
Purpose	Establish operational metrics
Output	Performance Measurement Framework
Who’s Involved	Process owners, analytics team, leadership
Duration	2-4 hours

Steps

Identify key processes and capabilities to measure
Define metrics and KPIs for each
Set targets and thresholds
Establish measurement methods and data sources
Define review cadence and governance
Connect to improvement actions and feedback loops

Template

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Feedback Loop Diagram

Decision Rights Matrix

Feedback Loop Diagram

Decision Rights Matrix

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