Design

Target Process Architecture

Design how work should flow in the future: streamlined processes with embedded AI, clear human-AI handoffs, and integrated learning moments.

O-D-OPS-TPA

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Target Process Architecture

Design how work should flow in the future: streamlined processes with embedded AI, clear human-AI handoffs, and integrated learning moments.

O-D-OPS-TPA

Introduction

Target processes embed the changes you want to make. They show how work will flow when transformation is complete, including where AI augments or automates and where humans add unique value.

Phase	Design
Lens	Operations
Purpose	Design future-state processes
Output	Target State Process Architecture
Who’s Involved	Process owners, architects, AI/ML team, UX designers
Duration	4-8 hours per major process

Steps

Review current state pain points and improvement opportunities
Design streamlined process flows
Embed AI touchpoints and automation
Define human-AI handoffs and decision points
Integrate learning moments and feedback loops
Document governance checkpoints and escalations

Template

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Role Definition Catalog

Task Design Canvas

Role Definition Catalog

Task Design Canvas

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